The Metrolinx board's only duty is to the provincial government, not the public.
https://www.ontario.ca/laws/statute/06g16#BK1
Duties of Corporation re other advice and services
Advice
8.2 (1) The Corporation shall provide the Government with advice on such matters related to transportation as the Minister directs the Corporation to advise on. 2018, c. 17, Sched. 25, s. 5.
Services
(2) The Corporation shall provide the Government with services in respect of such matters related to transportation as the Minister directs. 2018, c. 17, Sched. 25, s. 5.