Yep, lived in multiple cities in four countries. Toronto's surface transit is a painful experience for those of us who use it frequently. The problem with Toronto's bus network more specifically is that it's forced to too much heavy lifting from a lack of rapid transit, leading to all the bunching, overcrowding, delays and sluggish pace we experience here, which yes, is worse than in London or Berlin or Sydney. It won't improve until we build more RT.
On the bright side, the Line 5 opening should improve things a bit. It can't come soon enough.