The biggest issue is the Mayor via the TTC Board and Chair do not have the time and technical comprehension capacity to understand the reports that TTC Management put out.
TTC Management (including Rick Leary) hides and deceive the Board by hiding data or spinning data in a way to make it all is happy-go-lucky with the system. When it is clearly not. In the end, the Board has zero power to coerce Management to implement policy and follow through with directives from City Hall. TTC Management knows the game well and knows that the Board and Chair has zero power to force change (eg. gave up power and delegation during Covid for “efficient decision making”).
We are all thankful that Steve regular runs a blog on the TTC, as this is the only place where the technicalities are dished out, the lies are unearthed and the true situation appears.