I get certain functional limitations when capacity is at a premium; I'm also fine w/modern here rather that trying to match the heritage part of Union closely......
That said, I find this design (inclusive of finishing materials) just incredibly bland.
Even if we were using entirely real stone, on columns, walls and floors, it would be possible to add some colour; which this space sorely needs; especially when it lacks any grandeur in its proportions.
But seeing as the finishes appear contemporary and mostly synthetic/composites there is even less excuse. It doesn't need to feel like a B-grade suburban mall.
We've got to give it to them, they're incredibly talented in finding ways to spend boat loads of money, while making the end result of the projects they work on look like absolute sterile crap.
I had a nice conversation with the Travelers' Aid Society person who confirmed that they're moving to the former ticket booths along the wall soon. The central booth is being removed entirely while the Great Hall floor is being refurbished. There's been no word from the City about when or even if the central booth will return. Travellers' Aid isn't happy because they'll lose their prominent spot.
While I like the idea of the central booth, the ticket booths have become disused and information makes the most sense to fill them. If the central booth doesn't return, I hope at least the original clock is reinstalled with train station pews for seating so that passengers wait for their trains in the Great Hall.
Years ago where the stairs and escalator from the Great Hall to Bay Concourse (previously the east archway) are was a travel office.
I can't remember what it was called but they did ISIC Cards and provided some assistance for travellers.
Perhaps one of our more knowledgeable contributors would know the place I'm talking about.
It was highly visible and in a good location but it served a niche market. It was a bit like the Ontario Tourism Office but more generic. I think it was more of a general travellers aid place.