I invite you to identify a city in North America which has made more progress and is more comitted than Toronto to narrow the gap to European or Asian Tier-1 cities…
I get both of your statements above, and understand the idea of pushing back when the rhetoric the other way is a bit on the hyperbolas side ..... however...
I will offer that comparing to other North American cities as a whole, particularly meaning the U.S. and Canada just isn't great when, collectively, we've been laggards.
New York City is the sole truly extensive system, with high ridership in the U.S., and yet has been notoriously unreliable with negative public perception as to its appearance and safety.
Chicago is also, relatively robust in heavy rail, but serious shortcomings on frequency, integration with METRA/PACE etc. and so on.
LA has been growing its core mass transit system by relative leaps and bounds, but that's from nearly non-existent and its ridership remains a non-factor in the LA modal share.
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Narrowing the focus to GO for a moment, yes, there has been progress and many construction projects........but in reality, service is lower today (Lakeshore East and West) than it was in 2020 some 5 years ago.
Off-peak service is notably better to Bramalea, but bare basics like weekend trains to K-W remain absent, while work on infill stations promised years ago, and at costs that are grossly excessive........is just barely beginning.
So I don't think its unfair for people to be disappointed and exasperated.
Lets be clear, if the last 5 years of actual service, as experienced by most riders was the bar, we would end up expecting virtually no improvement in the next 5.
While a good deal of that is poor project management/workflow, and some major progress has not yet been shown off, poor communication leaves only the negative impression of projects years overdue, and service sorely lacking.