I think WS probably has good data which suggests it doesn't need to provide good service to Edmonton. WS is only concerned with filling planes from Calgary. It doesn't matter how big Edmontons market will become, because until airlines stop embracing the hub and spoke model, Edmontonians will always have crap transborder and international service. I would guess for every seat sold between YEG and YYC, there is at least an equivalent number of passengers that save money and drive to YYC. Especially families .... I know many friends and family who make the drive every holiday.
Which bus stops at YYC? Last time I took the Red Arrow (admittedly about a decade ago for grad school) it went straight into downtown. Cause I'd much rather bus to Calgary if I had to fly out of there for some reason.
And wait until Rouge gets back up to speed. I hear its seat pitches are just as inhuman.It was an Edmonton flight to Toronto that ignited this controversy with cramped Westjet seats.
The limited amount of space in the video, especially on a 4+ hour flight, is pretty sad.
![]()
'Enough is enough': Viral video of cramped WestJet passenger sparks concerns about safety and passenger rights
A video showing a man struggling to fit into his seat on a newly reconfigured WestJet aircraft has raised questions about passenger safety.calgaryherald.com
Making matters worse, a Westjet flight attendant accused of fat shaming a military vet.
![]()
WestJet passenger says he was ‘fat-shamed’ by staff on flight to Mexico | Globalnews.ca
It was a comfortable flight to Mexico for a Redcliff man and his wife on Christmas Eve — that is, until the final round of garbage collection.globalnews.ca
Nice work this week, Westjet.
And wait until Rouge gets back up to speed. I hear its seat pitches are just as inhuman.
We all know this is about trying to make as much money as possible by squeezing in as many passengers in as possible.Westjet has the shortest seat pitch among any Canadian airline - the distance from one seat to the next.
Sections of WJ now 28 inches.
Smallest on Flair, AC is 29 inches.
Westjet execs called the space "acceptable", when trying it out.
"WestJet pilots believe this reconfiguration erodes the guest experience and devalues our brand," said Jacob Astin, who chairs the WestJet contingent of the Air Line Pilots Association, in an emailed statement.
He noted that Transport Canada had approved the change, but said it nonetheless "reduces the superior safety margins of previous layouts due to increased cramping."
| Screened traffic | July 2025 | August 2025 | September 2025 | October 2025 | November 2025 |
|---|---|---|---|---|---|
| Total passengers | 344,780 | 353,557 | 296,857 | 304,936 | 276,582 |
| Domestic sector passengers | 304,933 | 312,421 | 260,647 | 258,631 | 211,817 |
| Transborder sector passengers | 32,437 | 32,760 | 28,669 | 34,677 | 32,584 |
| Other International sector passengers | 7,410 | 8,376 | 7,541 | 11,628 | 32,181 |




