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ChazYEG said:
Sad, but true. I was one of these, unfortunately. When I went to San Diego, the only option I could afford to fly out of YEG included an 11hr layover in YYC, so I just drove down and flew straight from there. I don't know which one annoys me the most: having to fly from YYC or having to drive there for it
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I’ve actually cancelled trips because I just won’t fly out of Cgy. I just can’t do it. When I went to San Diego last month, I flew to LA from Yeg and then drove to San Diego.
 
FrankRizza said:
I’ve actually cancelled trips because I just won’t fly out of Cgy. I just can’t do it. When I went to San Diego last month, I flew to LA from Yeg and then drove to San Diego.
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I would've done the same, but my budget was too tight for it.
I've done this before in trips to Texas, for work, when the money wasn't coming from my own pocket.
 
Flair’s online booking has been down since Friday afternoon. Doesn’t look like a good sign for a company that keeps having bad press about their finances.
 
Westendyeg said:
Flair’s online booking has been down since Friday afternoon. Doesn’t look like a good sign for a company that keeps having bad press about their finances.
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I've got return flights to Vancouver in two weeks on Flair. And accommodations booked. Not feeling great.

Screenshot_20240324-145356_Samsung Internet.jpg
 
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TAS said:
I've got return flights to Vancouver in two weeks on Flair. And accommodations booked. Not feeling great.

View attachment 550762
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Checked flighthub and it's still showing my flight to Vancouver but on the return date it shows two different times for the return flight. When i booked the options were 12:05pm and 1:50pm (which I thought was odd) and now flighthub is showing 8:30am and 6:45pm.
I'm sure I will be getting an email when Flair gets around to it. 🙄

Edit: flight hub is currently showing 4 flair flights from Van to yeg on my return date - the two options that were there when I booked and now two more times noted above. 🤷
 
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Got back this morning from Las Vegas and have to say our image for travellers either returning home or arriving in our city is not inspiring. The US corridor is long, nothing special, then customs. Waited 28 minutes for any luggage to appear at 1 AM. This is a bit better than last time when it was 45 minutes. Then you exit. Concrete and cold. Signage is colourful but no electronic signage of when the next parking bus coming. And did I mention cold. Wind breaks or heaters or anything could help. Then to get out of the YEG parking. I must state now I do not like the current parking system. I preferred the old pay online with a credit card and when you arrive, you place your credit card in the machine and it knows it’s you on entrance and exit. Now we have a small little QR code. Which you have to contort your body to get your cell phone underneath it depending on your vehicle. But the worst is the lack of good lighting at the parking exit. Good luck trying to decipher he machines with the low lighting. And a tiny phone number to call if you have problems. Nobody at the building. Last night got held up 15 minutes due to people in front having problems as well as my QR code not working. Only thing I can assume is management at the airport does not practise walking around as these are all fairly easy fixes to make the customer experience more positive or at least less negative.
 
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YEG imagineer said:
Got back this morning from Las Vegas and have to say our image for travellers either returning home or arriving in our city is not inspiring. The US corridor is long, nothing special, then customs. Waited 28 minutes for any luggage to appear at 1 AM. This is a bit better than last time when it was 45 minutes. Then you exit. Concrete and cold. Signage is colourful but no electronic signage of when the next parking bus coming. And did I mention cold. Wind breaks or heaters or anything could help. Then to get out of the YEG parking. I must state now I do not like the current parking system. I preferred he old pay online with a credit card and when you arrive, you place your credit card in the machine and it knows it’s you on entrance and exit. Now we have a small little QR code. Which you have to contort your body to get your cell phone underneath it depending on your vehicle. But the worst is the lack of good lighting at the parking exit. Good luck trying to decipher he machines with the low lighting. And a tiny phone number to call if you have problems. Nobody at the building. Last night got held up 15 minutes due to people in front having problems as well as my QR code not working. Only thing I can assume is management at the airport does not practise walking around as these are all fairly easy fixes to make the customer experience more positive or at least less negative.
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Good points. This should really be shared with YEG as well - they need to understand the experiences people are having.
 
Good article. As it points out, they have been going through turbulence for some time now. Management seems to have been able to handle it so far. Not having to compete with Lynx may help some.
 
Just at the Black Gold County dump and what did I see? A SWOOP branded plane landing at YEG…..I thought WS converted them already?
 
YEG imagineer said:
Got back this morning from Las Vegas and have to say our image for travellers either returning home or arriving in our city is not inspiring. The US corridor is long, nothing special, then customs. Waited 28 minutes for any luggage to appear at 1 AM. This is a bit better than last time when it was 45 minutes. Then you exit. Concrete and cold. Signage is colourful but no electronic signage of when the next parking bus coming. And did I mention cold. Wind breaks or heaters or anything could help. Then to get out of the YEG parking. I must state now I do not like the current parking system. I preferred the old pay online with a credit card and when you arrive, you place your credit card in the machine and it knows it’s you on entrance and exit. Now we have a small little QR code. Which you have to contort your body to get your cell phone underneath it depending on your vehicle. But the worst is the lack of good lighting at the parking exit. Good luck trying to decipher he machines with the low lighting. And a tiny phone number to call if you have problems. Nobody at the building. Last night got held up 15 minutes due to people in front having problems as well as my QR code not working. Only thing I can assume is management at the airport does not practise walking around as these are all fairly easy fixes to make the customer experience more positive or at least less negative.
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Had similar issues this weekend with parking (JetSet in my case). My QR code wouldn't scan going in, so I had to call. Took at least 9-10 minutes on hold until anyone answered (luckily nobody was behind me in line). Same issue going out, again didn't scan, and while the hold time was much shorter then, everyone else was having issues as well, all 3 exit gates had people waiting on the phone to be let out.
 
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