Woodbridge_Heights
Senior Member
Yes that is a major issue. The restaurants on the outer perimeter take up space that should be used to provide additional seating. People are better now at just taking a seat, where 10-15 yrs ago there was some confusion with weather the seating areas were reserved for restaurant patrons.If I remember correctly - the problem with overcrowding at T1 Pier F (specifically the Hammerhead) might also have something to do with the expansion of retail in what used to be seating/waiting areas of the terminal. It also affected the general visibility and visual corridors in the space - you can't sit in one corner and easily see when a gate starts boarding, so everyone just tend to congregate around them, making the problem that much worse.
AoD
I'm toying with the idea of opening up the upper level (currently used for lounges and arriving passenger movement to customs) and moving some of the retail up there. For example a food court style area, and giving back space to seating.