Brandon716
Senior Member
^Having lots of experience in technical support call centres, I can vouch that the agent was pressured into selling something at any opportunity and really wasn't in tune with what you asked.
Not making excuses, but call centres are basically glorified temp jobs where people churn in and out so quickly no one really gets a chance to understand the product, and no one usually wants to work in them long enough to understand the product.
When I worked for a Verizon support center, I used a T-Mobile phone. When I worked for HP, I was using an Acer laptop. When I worked for SunTrust, I did banking with US Bank.
If you have experienced better support with Rogers its probably because their corporate culture has enticed people to stay longer than a few weeks or months. Sounds like Bell might be into the churn and burn game, which creates bad customer service.
Not making excuses, but call centres are basically glorified temp jobs where people churn in and out so quickly no one really gets a chance to understand the product, and no one usually wants to work in them long enough to understand the product.
When I worked for a Verizon support center, I used a T-Mobile phone. When I worked for HP, I was using an Acer laptop. When I worked for SunTrust, I did banking with US Bank.
If you have experienced better support with Rogers its probably because their corporate culture has enticed people to stay longer than a few weeks or months. Sounds like Bell might be into the churn and burn game, which creates bad customer service.